WEBCO Medical Alert
Frequently Asked Questions

Top 10 Questions

What if I'm not absolutely happy with WEBCO Medical Alert?
If you're not happy, we do not want you to keep it. WEBCO Medical Alert allows you to cancel service at any time without penalty with 30 days notice.

What type of agreement do I have to sign?
There is a monitoring agreement that outlines what type of medical alert service we will provide. You may cancel at anytime upon 30 days notice.

Does the system work anywhere in the United States and Canada?
Yes!

What are my billing options?
You can choose to pay WEBCO Medical Alert quarterly, or annually for service.

What are my payment options?
WEBCO Medical Alert accepts Visa, Mastercard, Discover and American Express. Electronic Funds Transfer (EFT) is also available for your convenience.

Is there a lot of equipment involved?
No. WEBCO Medical Alert is very easy to set up and use. The system consists of your help button and emergency console.

I want WEBCO Medical Alert for my mom and dad who live together - do I pay two monitoring fees?
No. You simply pay one monitoring fee plus you need to purchase an extra help button.

Can my WEBCO Medical Alert system be moved if I move?
Of course! Simply call customer service at 866-439-3226 and let us know what your new address and phone number will be. We will send a new agreement immediately to make the appropriate changes.

How will emergency personnel gain access to my home?
Should we have to contact medical personnel, we will also contact any friends / neighbors / family members on your contact list that have a key to meet the medical responders and open your door. If you are concerned about your contact people not being there in time, we recommend ordering a WEBCO Medical Alert Lock Box. The WEBCO Medical Alert Care Specialist will provide the lock box key door combination to the responding medical personnel allowing them to gain access to your home without doing damage.

What is the average response time?
The average response time is 20 - 30 seconds. We encourage you to test your system monthly at which time you will be able to see how quickly we respond.

What system repair/replacement service is provided with the WEBCO Medical Alert system?
We will replace all parts at no charge to you as long as your system is used as intended.


General

How will emergency personnel gain access to my home?
Should we have to contact medical personnel, we will also contact any friends / neighbors / family members on your contact list that have a key to meet the medical responders and open your door. If you are concerned about your contact people not being there in time, we recommend ordering a WEBCO Medical Alert Lock Box. The WEBCO Medical Alert Care Specialist will provide the lock box key door combination to the responding medical personnel allowing them to gain access to your home without doing damage.

What if I lose power?
Your WEBCO Medical Alert system has a backup battery that maintains the system when there is a power outage. This battery is designed to last up to 24 hours in emergency conditions. Once power has been restored, the battery will self-charge.

How long will it take to receive my WEBCO Medical Alert system?
Simply call us. We will rush your WEBCO Medical Alert system to you using expedited shipping services by UPS at no cost to you. All orders placed prior to 3PM EST will be shipped the same day and based on your location you will receive it in 1 - 5 business days. Overnight service is available at a nominal cost.

How can I change the information that I originally gave WEBCO Medical Alert (ie. phone numbers, responder list, etc)?
Simply call customer service toll-free at 866-439-3226 and give us your new information so that we can update your account.

What if I'm not absolutely happy with WEBCO Medical Alert?
If you're not happy, we do not want you to keep it. WEBCO Medical Alert allows you to cancel service at any time without penalty with 30 days notice.

What are your Customer Service hours?
You can contact us at any time at 866-439-3226 for customer service questions. We are here 24 hours a day, 7 days a week, 365 days a year.

Can my WEBCO Medical Alert system be moved if I move?
Of course! Simply call customer service at 866-439-3226 and let us know what your new address and phone number will be. We will send a new agreement immediately to make the appropriate changes.

How do I return my WEBCO Medical Alert when I no longer require it?
Save the box that WEBCO Medical Alert came in when we shipped it to you. Then call us at 866-439-3226 to cancel your account. We will arrange for the return shipping at our expense.

Does the system work anywhere in the United States and Canada?
Yes!


Service

What is the average response time?
The average response time is 20 - 30 seconds. We encourage you to test your system monthly at which time you will be able to see how quickly we respond.

Who am I reaching when I push my help button?
Your help signal is received in a matter of moments by our trained Care Specialists who are here to assist you 24/7.

How does WEBCO Medical Alert protect me if I fall in my bathtub?
Because our help button is water resistant, it can be used when you are showering. If you normally take baths you may want to hang the button on the spigots... or... purchase an Emergency Wall Communicator to mount next to the tub so you can reach it from inside or outside the tub.

Will the WEBCO Medical Alert help button work outside of my home?
With a pendant range of up to 600 feet, WEBCO Medical Alert will work immediately outside of your home. After system setup, you should test the system range throughout your dwelling and immediately outside to see where it is effective by pushing the test button on the backside of your pendant where it is indicated "Test".  We may not be able to communicate with you in certain locations, but when we receive your signal we will follow your predefined set of instructions.

Is the WEBCO Medical Alert medical monitoring center available around the clock?
Yes. We are staffed at all times by highly skilled customer service representatives, Care Specialists and Supervisory / Technical staff. Call us anytime at 866-439-3226 .

What procedures are used to test the WEBCO Medical Alert system?
All WEBCO Medical Alert systems have a weekly check in built right in. This check in feature gives WEBCO Medical Alert the ability to know that your system is communicating with our monitoring center. WEBCO Medical Alert encourages you to perform a test of your system monthly as an additional confirmation that your system is functioning properly. There is also a small button on the back of the pendant labeled "Test" that you can push at ANY TIME and it checks the system for proper operation, that the phone line is plugged in and receives a dial tone and checks the charge status of the battery in the pendant.

What type of information does a WEBCO Medical Alert Care Specialist have access to?
Only the information that you have provided. They have access to such information as your address, best route to your home, medical response agencies, your contact list and any hidden key / lock box information. With the information you have provided, WEBCO Medical Alert is able to contact the appropriate people in a timely fashion and give them this pertinent information, especially when every second is critical.

Who will know that I have an emergency?
Those that you have asked WEBCO Medical Alert to contact - such as your doctor, family, friends, neighbors, medical personnel, etc.

What if I press the help button by mistake?
Don't worry if you accidentally press the button. Wait for a Care Specialist to come on the line and let them know you set the system off by mistake. There is no harm done and it is not listed as a false alarm. 

Will WEBCO Medical Alert affect my telephone service?
No. WEBCO Medical Alert has no affect on your phone service or bill. It only uses the phone line to dial when there is an emergency and briefly for its weekly check-in. These are toll-free calls which will not appear on your bill.

What if I am unable to speak when I press the Emergency button or help button?
If we are unable for any reason to talk to you, a WEBCO Medical Alert Care Specialist will contact those you have pre-selected (local EMS, neighbors, relatives — whomever you choose).

Can I have WEBCO Medical Alert installed at my parent's home and have it billed to me?
Yes. In fact many of our customers have this arrangement.


Billing

What type of agreement do I have to sign?
There is a monitoring agreement that outlines what type of medical alert service we will provide. You may cancel at anytime upon 30 days notice.

Are there any other costs in addition to the monitoring fee?
No - unless you choose special shipping service or optional services.

What are my billing options?
You can choose to pay WEBCO Medical Alert quarterly, or annually for service. WEBCO Medical Alert accepts Visa, Mastercard, Discover and American Express. Electronic Funds Transfer (EFT) is also available for your convenience.

I want WEBCO Medical Alert for my mom and dad who live together - do I pay two monitoring fees?
No. You simply pay one monitoring fee plus you need to purchase an additional pendant.


Equipment

Is there a lot of equipment involved?
No. WEBCO Medical Alert is very easy to set up and use. The system consists of your help button and emergency console.

How long does the help button battery last?
The long life lithium battery will typically last up to 4 years with normal operation.

What system repair/replacement service is provided with the WEBCO Medical Alert system?
We will replace all parts at no charge to you as long as your system is used as intended.

Will my help button break if I drop it?
No - your help button is extremely durable and can withstand a normal fall.

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